Frequently Asked Questions
1. What is your contact information?
2. Where is sizing and fit information?
Click here to view our Size Chart.
3. How long until I receive my order?
We ship all orders within 24 to 48 hours unless the order is received during a holiday and the warehouse remains closed. You will receive tracking details once your order has processed and shipped.
4. What is your return/exchange policy?
Chick here to view our Return Policy.
5. How do I track my return?
If we supplied the shipping label, you can follow the tracking number provided on the label.
6. Can I return an item that I received as a gift?
If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund.
7. What is your price adjustment policy?
At Sweet Bamboo, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.
8. How much is shipping/handling at Sweet Bamboo?
We charge a $6.00 flat rate for all US domestic and $12 flat rate for all international consumer shipments. Shipment costs for Wholesale Orders are based on the total weight of the package.
9. Where can I request a catalog?
Wholesale customers can request a catalogue by emailing firstname.lastname@example.org
10. How can I be removed from your mailing list?
If you wish to stop receiving communications from Sweet Bamboo, just let us know by emailing email@example.com or by calling 760-336-9495. You can also opt-out of most electronic communications such as newsletters.
11. Do you ship internationally?
Yes, we do ship internationally and charge a small flat rate of $12.00.
13. Who should I contact regarding Wholesale Orders?
Please contact Wendy at 760-336-9495 or firstname.lastname@example.org
14. Can I order by phone/mail?
By phone at 760-336-9495
By mail at:
6143 Halite Place
Carlsbad, CA 92009
We do accept checks or money orders as well as credit cards through mail orders, but please do not send cash. Refunds on orders paid by money order will be in the form of store credit. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 760-336-9495.